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Fred

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Latest activity by Fred
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    Fred created an article,

    Do you offer a warranty on your products ?

    If you discover in the first 90 days of your purchase, any factory defect  or premature wear. Don’t hesitate to give us a shout and will gladly exchange it for you.

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    Fred created an article,

    What is your return policy ?

    Considering the nature of our products, We do not offer any reimbursement or returns especially that once the underwear is worn, we can't resell it.

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    Fred created an article,

    Do you ship international ?

    We offer shipping in the US, Canada, France and the UK.

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    Fred created an article,

    What is your shipping method ?

    We work in partnership with Canada Post for all Canadian orders and international and for the order from the US we work with UPS. If there is a unit or apartment associated to your address, make su...

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    Fred created an article,

    What are the fees for shipping ?

    We offer free shipping for all orders over $45 USD If your order is $45 USD or less, shipping will be $7.99 USD Depending on the international shipping location (excluding Canada and the United Sta...

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    Fred created an article,

    Do I have to pay or do I have duties and taxes?

      Depending on the international shipping location (excluding Canada and the United States), your order may be subject to import taxes and other fees charged by the local customs authority and / or...

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    Fred created an article,

    My tracking info says that my order has been delivered but I haven’t received it! What are my options ?

    You must contact your local operator (delivery company) to see if a package has been left at your location or a nearby office. In some cases, a package will be left at the local carriers office if ...

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    Fred created an article,

    What can I do if I want to modify or cancel an order ?

    Our team processes your order as quickly as possible, but we will do our best to accommodate any change needed to your order. The best way to get a hold of one of our agents quickly is to give us a...

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    Fred created an article,

    How may I know the status of my order?

    From the moment you order on our website, you receive an email with an order number where you can follow the progress of that order. Afterward once the order is processed and ready to ship, you wil...

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    Fred created an article,

    How do I enter my promo code to get my discount ?

    The promo code has to be entered at the last moment when your in the checkout. You have to enter your code in the «Discount»  box which is specifically made for that! The «Discount» box is located ...